HomeCancellation Policy
I.

Cancellation Policy

Learn about our cancellation policy for eSIM data plans. We are committed to providing a clear and fair cancellation process.

6 clauses — about 2 min read — last updated January 2026

Ask us about this
Santorini, Greece

Send yourself somewhere

Santorini, Greece

My travel wall

Santorini, GreeceSantorini, Greece
Kyoto, JapanKyoto, Japan
Reykjavik, IcelandReykjavik, Iceland
Marrakech, MoroccoMarrakech, Morocco
Lisbon, PortugalLisbon, Portugal
II.—

At <TODO: legal entity name> (operating as imagesim), we value our customers and are committed to providing a clear and fair cancellation process.

II.

At <TODO: legal entity name> (operating as imagesim), we value our customers and are committed to providing a clear and fair cancellation process.

Overview

At <TODO: legal entity name> (operating as imagesim), we value our customers and are committed to providing a clear and fair cancellation process. Please review the policy below to understand when and how an order may be cancelled.

Company Information

  • Company name: <TODO: legal entity name>
  • Address: <TODO: legal entity address>
  • Company code: <TODO: legal entity registration>
  • Email: support@imagesim.example

Overview

At <TODO: legal entity name> (operating as imagesim), we value our customers and are committed to providing a clear and fair cancellation process. Please review the policy below to understand when and how an order may be cancelled.

Company Information

  • Company name: <TODO: legal entity name>
  • Address: <TODO: legal entity address>
  • Company code: <TODO: legal entity registration>
  • Email: support@imagesim.example
III.—

Customers may request the cancellation of an order only before the eSIM activation details (QR code, activation link, or profile) have been issued …

III.

Customers may request the cancellation of an order only before the eSIM activation details (QR code, activation link, or profile) have been issued …

Order Cancellations

Customers may request the cancellation of an order only before the eSIM activation details (QR code, activation link, or profile) have been issued or delivered. Once an eSIM has been delivered, downloaded, or activated, the order is considered fulfilled, and cancellation is no longer possible.

All cancellation requests must be sent to support@imagesim.example, including your order number and the reason for the request. We review all cancellation requests within three (3) business days and confirm the outcome by email.

Order Cancellations

Customers may request the cancellation of an order only before the eSIM activation details (QR code, activation link, or profile) have been issued or delivered. Once an eSIM has been delivered, downloaded, or activated, the order is considered fulfilled, and cancellation is no longer possible.

All cancellation requests must be sent to support@imagesim.example, including your order number and the reason for the request. We review all cancellation requests within three (3) business days and confirm the outcome by email.

IV.—

Because eSIMs are digital products delivered electronically, cancellation or withdrawal rights do not apply after delivery or activation.

IV.

Because eSIMs are digital products delivered electronically, cancellation or withdrawal rights do not apply after delivery or activation.

Digital Products and Services

Because eSIMs are digital products delivered electronically, cancellation or withdrawal rights do not apply after delivery or activation. This rule exists to protect the integrity of eSIM credentials, which cannot be revoked, resold, or reassigned once issued.

In compliance with Article 16(m) of Directive 2011/83/EU and Directive (EU) 2019/770, by purchasing and requesting immediate delivery of an eSIM, you expressly consent to the immediate performance of the service and acknowledge that your statutory 14-day right of withdrawal no longer applies once the eSIM has been delivered.

If you experience a technical issue (for example, if you did not receive activation details or they fail to function properly), please contact our support team at support@imagesim.example for assistance and technical verification.

Digital Products and Services

Because eSIMs are digital products delivered electronically, cancellation or withdrawal rights do not apply after delivery or activation. This rule exists to protect the integrity of eSIM credentials, which cannot be revoked, resold, or reassigned once issued.

In compliance with Article 16(m) of Directive 2011/83/EU and Directive (EU) 2019/770, by purchasing and requesting immediate delivery of an eSIM, you expressly consent to the immediate performance of the service and acknowledge that your statutory 14-day right of withdrawal no longer applies once the eSIM has been delivered.

If you experience a technical issue (for example, if you did not receive activation details or they fail to function properly), please contact our support team at support@imagesim.example for assistance and technical verification.

V.—

If a cancellation request is approved before eSIM delivery or activation, a full refund will be issued to the original payment method.

V.

If a cancellation request is approved before eSIM delivery or activation, a full refund will be issued to the original payment method.

Refund Eligibility

If a cancellation request is approved before eSIM delivery or activation, a full refund will be issued to the original payment method. Refunds are processed in accordance with our Refund Policy and may take 5–10 business days, depending on your payment provider and acquiring partner.

Refund Eligibility

If a cancellation request is approved before eSIM delivery or activation, a full refund will be issued to the original payment method. Refunds are processed in accordance with our Refund Policy and may take 5–10 business days, depending on your payment provider and acquiring partner.

VI.—

<TODO: legal entity name> reserves the right to refuse, suspend, or cancel any order that is suspected of:

VI.

<TODO: legal entity name> reserves the right to refuse, suspend, or cancel any order that is suspected of:

Company Rights

<TODO: legal entity name> reserves the right to refuse, suspend, or cancel any order that is suspected of:

  • Fraudulent activity
  • Unauthorized use of payment instruments
  • Violation of our Terms and Conditions

In such cases, customers will be notified by email, and any legitimate payments will be refunded in accordance with this policy and applicable law.

Company Rights

<TODO: legal entity name> reserves the right to refuse, suspend, or cancel any order that is suspected of:

  • Fraudulent activity
  • Unauthorized use of payment instruments
  • Violation of our Terms and Conditions

In such cases, customers will be notified by email, and any legitimate payments will be refunded in accordance with this policy and applicable law.

VII.—

If you have questions about cancellations or require assistance, please contact us:

VII.

If you have questions about cancellations or require assistance, please contact us:

Contact Us

If you have questions about cancellations or require assistance, please contact us:

  • Email: support@imagesim.example
  • Company: <TODO: legal entity name>
  • Registered address: <TODO: legal entity address>
  • Company code: <TODO: legal entity registration>

Contact Us

If you have questions about cancellations or require assistance, please contact us:

  • Email: support@imagesim.example
  • Company: <TODO: legal entity name>
  • Registered address: <TODO: legal entity address>
  • Company code: <TODO: legal entity registration>
VIII.—

Questions land with support, not a form.

VIII.

Questions land with support, not a form.

Still unclear on something

Write to support@imagesim.example and we'll point you to the exact clause that applies.

Read the other policies

Still unclear on something

Write to support@imagesim.example and we'll point you to the exact clause that applies.

Read the other policies
Fin.

The last page of the album

Every trip deserves a postcard — and a signal when it lands.

— yours,
IM
imagesim

Par avion · write to us

IMAGESIM · AIR MAIL ·
Fin
IM
To:
support@imagesim.example
Re:
Orders, installs, anything — visit the help desk

i.Destinations

  • Europe
  • Asia
  • Americas
  • Middle East
  • Africa
  • Oceania

PopularUnited States · Japan · United Kingdom · France · Thailand · Australia

ii.Help desk

  • How It Works
  • Supported Devices
  • FAQ
  • Help & Contact

iii.Your account

  • Dashboard
  • My eSIMs
  • Wallet
  • Cart

iv.Fine print

  • Terms of Service
  • Privacy Policy
  • Refund Policy
  • Cancellation Policy

© 2026 imagesim

<TODO: legal entity name> · Reg. <TODO: legal entity registration> · <TODO: legal entity address>

Postage acceptedVisaMastercard
Regions
  • Europe
  • Asia
  • Americas
  • Middle East
  • Africa
  • Oceania
Wallet€0.00Top up
IM
imagesim
  • I.eSIM Store

    I.Every country in the shoebox

  • II.How It Works

    II.Scan, install, then land

  • III.Supported Devices

    III.Check your phone takes an eSIM

  • IV.Help

    IV.Write to the help desk